General sales conditions - Catalogue T de T

General sales conditions

Article 1: Fields of Application and Modification of the General Conditions of Sales

These general conditions of sale apply exclusively between the company SELLERIE MARCEAU, 7 Bis Rue du petit château, 91 410 Roinville Sous Dourdan (hereinafter "We") and any person visiting or making a purchase via the site www .SELLERIEMARCEAU.com (hereinafter “You” or “the Buyer”).
Any Internet user can read the General Conditions of Sale on the site www.SELLERIEMARCEAU.com (hereinafter the “Site”). These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.
They apply, without restriction or reservation, to all sales, through the site www.SELLERIEMARCEAU.com, of products offered on the Internet.

Article 2: Contract

2.1 Conditions for placing an order

You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the Site.
Orders can only be recorded on the site if the user has clearly identified himself by entering his customer code and password (entered during the first order) which are strictly personal to him.
Any order placed on the Site must correspond to the normal needs of a household or a professional identified as such.

2.2 Order

Any order implies acceptance without restriction or reservation of these general conditions of sale. Any order implies acceptance of the prices and description of the products available for sale.

From the moment you have ticked the box "I accept without conditions or reserve the general conditions of sale", you are considered to have accepted knowingly and without reserve the present general conditions of sale, prices, volumes, colors and quantities of products offered for sale and ordered.
This electronic signature has value between the parties in the same way as a handwritten signature.

After placing your order, we will send you an e-mail confirming your order.
The sale will be considered as final only after the sending of the confirmation of the order by SELLERIEMARCEAU.com and receipt by the latter of the full price. We remind you that the moment you take physical possession of the products ordered, the risk of loss or damage to the products will pass.

A summary of your order information and the General Conditions of Sale will be sent to you in PDF format via your order confirmation email.
You can order:

• On the Internet: www. SELLERIEMARCEAU.com.
• By phone on 01 64 59 96 06 from mainland France

The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of your order validation.

SELLERIEMARCEAU.com reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

Article 3: Price and availability, Delivery

3.1 Price and availability

To create our sales catalog, we work with databases, enriched with the information provided by our suppliers. Our offer is subject to the availability of items from suppliers. Any stock shortages cannot therefore be attributed to us.

Orders must present a minimum amount of € 5 for delivery to be assured.

In the event of an order for an unavailable product, the customer will be informed via his customer account available on the site and / or by email as soon as possible.

The prices of our products on the Site are indicated in euros, all taxes included (VAT + other taxes and in particular tax on videograms, eco-participation, etc.) excluding participation in processing and shipping costs.

We can accept your orders while stocks last.

Despite our best efforts, it may be that a small number of the many items on Our Site contain a pricing error. Please be assured, however, that We do price verification as part of the shipping process for your item. If the corrected price is lower than the price displayed on the Site, We will apply the lowest price to You and send You Your item. If the corrected price is higher than the price displayed on the Site, We will notify You and proceed with the cancellation of Your order unless You choose to accept the order at the new price.

3.2 Delivery

Delivery is made to the address specified by the customer when placing his order.

It can only take place once the order has been validated by the customer and the payment has been validated in full. The bank payment centers possibly concerned will therefore have given their prior payment agreement. In case of refusal of the said centers, the order will be automatically canceled.

GENERAL CONDITIONS OF SALE APPLICABLE TO MAIL-PARCEL SERVICES FROM LA POSTE VERSION OF 01/01/15

The Purchaser is delivered to his home by his postman and signs a delivery slip acknowledging receipt. In the event of absence, the Buyer or the recipient of the ordered product receives a delivery notice from his postman, which allows him to collect the ordered products, at the nearest post office, for a period of fifteen days.

The shipments are kept at the place indicated on the transit advice note for 15 calendar days from the day after the day on which the transit advice note is submitted. At the end of this period, La Poste will return the items.
The Purchaser is required to check, in the presence of the postman or the delivery person, the condition of the packaging of the goods and their contents on delivery.

In the event that the Buyer has any doubt of any kind whatsoever about the condition or content of his package, he is required:
- to apply the Colissimo procedure (in particular to report the damage due, all complaints and reservations) and to refuse the goods by immediately issuing a report of anomaly to the post office employee (finding 170).
- to report these incidents to SELLERIEMARCEAU.com.

The delivery time includes the preparation time of the package plus the delivery time. The average time is 3 days for France. Also the deadlines displayed are only indicative, and do not constitute a strict deadline; SELLERIEMARCEAU.com cannot be held liable in the event of late delivery or out of stock at the supplier.

In any event, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day following that on which the Buyer has registered his order, subject to full payment of the price.
In the absence of delivery at the end of this period, the Buyer will have the possibility of canceling his order. The sums paid by the Buyer will then be returned to him without delay, to the exclusion of any other compensation.

- For mainland France, delivery costs are 7.99€ and are FREE from 65€ of purchase.
- For the European Union and Switzerland, delivery costs amount to 15.95€ and are FREE from 130€ of purchase.
- For the United States, Canada, Africa and the Middle East, delivery costs are 50€ and are FREE from 260€ of purchase.
- For European countries outside the EU and the Maghreb, delivery costs amount to 35€ and are FREE from 180€ of purchase.
- For Guadeloupe, Martinique, Reunion, Guyana and Mayotte, delivery costs amount to 30€ and are FREE from 150€ of purchase.
- For New Caledonia and French Polynesia, delivery costs amount to 60€ and are FREE from 300€ of purchase.
- For the rest of the world, delivery costs are 60€ and are FREE from 300€ of purchase.

Article 4: Customs duties

Any order placed on the Site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are your responsibility and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. To find out about them, we advise you to check with the competent authorities in your country.

Article 5: Payment

Payment must be made when ordering by the Buyer.
At no time may the sums paid be considered as a deposit or down payment. All orders are payable in euros. Payment must be validated in full.

You can pay by credit card.

- By credit card: (Carte Bleue, Visa, Eurocard, Mastercard accepted in France).
Payment is made on La Société Générale's secure banking servers. This implies that no banking information concerning you passes through the SELLERIEMARCEAU.com site. Payment by credit card is therefore perfectly secure. Your order will thus be recorded and validated upon acceptance of payment by Société Générale.

The validation of the order by bank card is worth mandate to pay the price including all taxes of the order.
Thanks to the SSL (Secure Socket Layer) protocol, You can securely transmit the bank card number, the validity date, the name of the card holder (name appearing as is on the bank card) as well as the cryptogram present on the back of the card.

Your credit card details are encrypted using SSL protocol and never pass unencrypted over the network. Payment is made directly to the bank. SELLERIEMARCEAU.com has no access to these details under any circumstances, and does not keep them on its servers. This is why they are asked again for each new transaction on our site.
Cards issued by banks domiciled outside France must be international bank cards.

As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.

The information requested from the Customer concerning his bank card is only provided to Société Générale. The transfer of information is perfectly protected thanks to encryption. Sellerie Marceau will at no time know the information relating to the Customer's bank card.

We do not offer the method of payment by check.

Article 6: Returns

6.1 WITHDRAWAL PERIOD

In accordance with the legal provisions in force, you have a period of fourteen (14) days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty. After communication of your decision to exercise your right of withdrawal within this 14-day period, you have another fourteen (14) days to return the product (s) concerned by the withdrawal.

If the right of withdrawal is exercised within the period of fourteen (14) days, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remaining at your expense.

6.2 RETURN ITEM NOT COMPLIANT

The articles supplied by SELLERIEMARCEAU.com are new and guaranteed against any defect. They are identical to those of traditional trade.
In the event of delivery of an item which does not conform to your order or is damaged during transport, please consult our Returns Policy.

In accordance with the provisions of the legal guarantees of conformity and hidden defects, if we accept to replace a product damaged or not in conformity with Your order, You must return this product to Us within 30 days following the date on which We have confirmed to you to proceed to its replacement. In the event of failure to comply with Your obligation to return the damaged or non-compliant product within the said 30-day period, We reserve the right to debit the credit card that you used for Your order an amount equivalent to the price (at which VAT is added) for the damaged or non-compliant product that You have not returned to Us. In this case, a second sale subject to a suspensive condition will be considered as having been carried out by Us. This condition precedent will be satisfied if at the end of the period of 30 days following the date on which We sent You a replacement product, the damaged or non-compliant product is not returned to Us.

According to article 1648 paragraph 1 of the Civil Code "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

Article 7: Retention of title

The delivered goods will remain our property until they are dispatched upon delivery to the carrier, once You have paid the price.

Article 8: Guarantees and liability

The photographs, graphics and descriptions of the products offered for sale are only indicative and in no way binding on SELLERIEMARCEAU.com.
In the event that a supplier modifies a product, its graphic representation cannot engage the responsibility of SELLERIEMARCEAU.com nor even affect the validity of the sale.

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code.

You benefit from a guarantee for the articles allowing him to return the defective delivered articles in accordance with articles L 211-4 and following of the Consumer Code.

-Article L211-4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

It's also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.

-Article L211-5 of the Consumer Code: To comply with the contract, the goods must:

1 ° Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

-Article L211-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods.

-Article 1641 Civil Code: The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it not acquired, or would have given a lower price, if he had known them.

-Article 1648 al 1st civil code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

-Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, condition covered by the warranty, any downtime of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Electrical and electronic devices:

We inform you that the presence of hazardous substances in electrical and electronic equipment can have potential effects on the environment and human health. So you do not have to dispose of it with unsorted municipal waste.
We decline all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery other than France.

We undertake to provide all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, our responsibility cannot be retained in the event of breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.

Our responsibility will not be engaged in the event of delay due to a shortage of stock at the publisher or at the supplier. In addition, in the event of non-substantial differences between the photos presenting the articles on our Site, texts and illustrations and the articles ordered, our responsibility will not be engaged.

We implement all the means at our disposal to ensure the services covered by these General Conditions of Sale. We are responsible for any direct and foreseeable damage at the time of use of the Site or of the conclusion of the sales contract between Us and You. Under no circumstances shall We incur any liability for loss of profits, commercial losses, loss of data or loss of profit or any other indirect damage or which was not foreseeable at the time of use of the Site or of the conclusion of the contract. of sale between Us and You.

The limitation of liability referred to above is inapplicable in the event of fraud or gross negligence on our part, in the event of bodily injury or liability for defective products, in the event of eviction and in the event of non-compliance (including including due to hidden defects).

Article 9: License to access the Site

The Purchaser is personally responsible for setting up the IT and telecommunications resources allowing access to the SELLERIEMARCEAU.com Site.
You are responsible for the telecommunication costs when accessing the Internet and using the site.
We grant You a limited license to access and use the Site for your personal use. Under no circumstances are you authorized to download all or part of this Site without Our express written authorization. This license does not allow You to use, for sale or for any other commercial use, this Site or its content (products listed, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, sound clips, graphics, images, texts, photographs, tools).

This Site or any part of this Site may not be reproduced, copied, sold or exploited for commercial reasons without our express written permission.

You must not use techniques allowing to copy a mark, a logo or any other information (in particular images, text, models) of which We are owners without our express and written agreement. You must not use meta tags or any other "hidden" text containing our name without our express written consent. Any unauthorized use will terminate the license We have granted You.

We authorize You, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the Site on the condition that this link cannot create for Us, or our products or services, a false, pejorative character. or which may cause harm to Us. Under no circumstances will the creation of this hypertext link engage our responsibility, in any capacity whatsoever, for the content of your site. Any use in your link of our logo, brand or graphics requires our express written permission.

Article 10: Comments, criticisms, communications and other content

Users of this Site may send us criticisms, comments or other content; Submit suggestions, ideas, questions or any other information to us as long as such content is not illegal, obscene, abusive, threatening, defamatory, slanderous, infringing on intellectual property rights, or detrimental to third parties and does not consist of or does not contain computer viruses, political activism, commercial solicitations, mass mailings, channels or any other form of "spam". You must not use a false e-mail address, impersonate any person or entity, or lie about the origin of the content. We reserve the right, at our sole discretion, to remove or modify any content, in particular for technical reasons (insufficient storage capacity, viruses, clarity of the web page) or legal (defamatory, untrue, racist comments. , obscene or defending crimes against humanity). The reasons mentioned above are by way of example and should not be interpreted as being exhaustive.

If You send Content to Us, and unless otherwise stipulated by Us, You agree to grant Us the right, non-exclusive, free and for the legal term of copyright to use, reproduce, modify, adapt, publish, translate, distribute, sub-license and display this content worldwide and in all media. You grant Us the right to use the name You provide to Us when providing your content. You waive the right to be identified as the author of the content. You agree to perform all acts necessary to complete the rights You grant Us, in particular by performing any act and any document at our request.

You represent and warrant to Us that you own or have the necessary rights to the content that You transmit to Us; that, on the date of transmission of the content: (i) the content is accurate and true, (ii) the use of the content does not violate any of our policies and will not harm a third party (in particular that the content will not be defamatory). You agree to indemnify Us in the event of an action by a third party against Us as soon as this action is caused, founded or originated in the content that You have communicated to Us.

Article 11: Protection of personal data, Cookies

11.1 Protection of personal data

We are committed to protecting your personal data. All the personal data concerning You which We have collected are treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.

The information requested from the Customer is necessary for processing his order and may be communicated to the contractual partners of Sellerie Marceau involved in the execution of this order. The Customer may write to Sellerie Marceau, the contact details of which are in the legal notices appearing on the website, to oppose such communication, or to exercise their rights of access, rectification with regard to information concerning him and appearing in the files of the company Distri'Horse33®, under the conditions provided for by the law of January 6, 1978.

11.2 Cookies

We also inform you that "cookies" record certain information that is stored in the memory of your hard drive. This information is used to generate audience statistics for the site and to offer products and services based on previous visits. An alert message may ask you, beforehand, if you wish to accept "cookies", which you can of course refuse. It is also possible to configure your browser to accept or refuse SELLERIEMARCEAU.com "cookies" at any time.
These "cookies" do not contain confidential information about you.

Article 12: Applicable law and competent jurisdiction

These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules. In the event of a dispute or complaint, the Customer will first contact Sellerie Marceau to obtain an amicable solution. Secondly and in the event of an appeal, the Customer may file a claim with his competent court in the event of a dispute being that of the place of domicile of the defendant or, at the choice of the defendant, of the place of actual delivery of the product.

The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

Article 13: Identification

This website is owned and operated by Sellerie Marceau.

For the website www.SELLERIEMARCEAU.com:

Address: Sellerie Marceau
7 bis rue du petit château
91410 Roinville sous Dourdan
France

Email: contact@selleriemarceau.com
Phone: 01 64 59 96 06

Registered under number RCS 329 335 483
SIRET: 32933548300015

If You believe that any content appearing on our Site is likely to infringe any of your intellectual property rights, or if You have a question concerning our Site, You can write to Us at the postal address above.

The elements (texts, graphics) of the site belong to the company Sellerie Marceau. The site is protected by the laws governing intellectual property. It is strictly forbidden to reproduce it, in its form or its content, totally or partially, without the written consent of its author. This representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles L.3335-2 and following of the Code of intellectual property.

The Sellerie Marceau site has been declared to the CNIL. In accordance with the law 78-17 "Informatique et Libertés" (art 34 and art 36), you have the right to access, rectify and delete data concerning you.
To exercise this right, you can contact: the postal address above.

Article 14: ACCEPTANCE OF THE PURCHASER

These general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.

These conditions can be modified at any time without notice by SELLERIEMARCEAU.com.

Articles 15: Legal notices, credits

Design and production:
this online store was created using PrestaShop software. Visit the PrestaShop e-commerce blog to stay up to date with the latest news and advice on selling online and managing an e-commerce site.
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GOODS RETURNS

Our returns policy is your "money back" guarantee. Our permanent goal is your satisfaction with any order you place.

If for any reason you are not satisfied with a product you have ordered, you can return it to us under the conditions specified below, within 30 days, and we will refund you the full amount. the article.

This part concerns returns of items ordered on the SELLERIEMARCEAU.com site only.

Returns for reference error

Return modalities
You have 15 days to inform us that the product received is not the product ordered: reference error, problem with size, color, characteristics, completely different product, etc.
The product must be returned in good condition and in its original packaging, even if the latter has been opened, with all of its contents (accessories, instructions, labels, etc.).

Before sending us any packages and in order to properly process your return request, please contact us by phone at 01 64 59 96 06 or by email at contact@selleriemarceau.com, with your order number and your full contact details.

You will find belowthe procedure to follow concerning the return of your parcel. Please follow this procedure scrupulously so that our services can process your request. Otherwise, your package will be refused.

1. Prepare and carefully protect your package.
2. Be sure to carefully protect the original packaging of your package and especially not to write anything on it.
3. In the event of a withdrawal, if the product has a protective label on the packaging, please do not tear it or try to open the packaging (possible refusal of return).
4. Make sure to return the entire original package: think of cords, guarantees, instructions, accessories, etc.
5. Enclose a letter with your package with your exact contact details, recalling your order number and specifying the nature of the return.
6. Enclose a copy of your invoice with your package.

The return address is:
Address: Sellerie Marceau
7 bis rue du petit château
91410 Roinville sous Dourdan
France

SELLERIEMARCEAU.com reserves the right to refuse the package, refund or exchange, if the return conditions mentioned above are not respected (without the return number your package will not be accepted). Upon receipt of your package we will process your return in order to respond to your wishes as quickly as possible.

Processing your return for reference error
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will suggest that you reship the product initially ordered or an exchange product with equivalent characteristics.
Otherwise, we will refund it.

Return costs: If you expressly request it in writing, after having received and accepted your package, if the shipping costs incurred with the Post Office are known by our services, we can issue a voucher. purchase of the amount of these fees. If these costs are not known to our services, proof of the costs incurred will be requested by our customer service so that the latter is able to generate the corresponding purchase order.

Note: The amount of reimbursement of these costs will be based on the general public rates in force, communicated by the Post Office for colissimo tracking. The maximum reimbursement amount may not exceed € 20. Tax incl.
In the case of the issuance of a voucher, you can request the cancellation of it and its refund:
- By simple mail (however, for more security, we advise you to send a letter with acknowledgment of receipt) to the following address:
Address: Sellerie Marceau
7 bis rue du petit château
91410 Roinville sous Dourdan
France

Your check will be sent to you within 15 days of your request.

Returns for withdrawal

Return modalities
In accordance with the legal provisions in force, you have a period of fourteen (14) days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty. After communication of your decision to exercise your right of withdrawal within this 14-day period, you have another fourteen (14) days to return the product (s) affected by the withdrawal from the date of delivery of your order to return your order in its original packaging and in good condition, suitable for re-marketing.

You can choose to request an exchange or a refund without penalty, with the exception of the return costs. Return costs in the event of withdrawal remain the responsibility of the customer. In order to ensure the follow-up of your package, please choose to make your return by colissimo with tracking.

ATTENTION: No withdrawal will be accepted if the returned product is unfit for re-marketing. Therefore: - The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked…. - The product must be accompanied by all its accessories (instructions, guarantees, labels, etc.).
Otherwise, the product will be returned to you, at your expense.

You will find below the procedure to follow concerning the return of your parcel. Please follow this procedure scrupulously so that our services can process your request. Otherwise, your package will be refused.

The return address is:

Address: Sellerie Marceau
7 bis rue du petit château
91410 Roinville sous Dourdan
France

Processing of your return for withdrawal After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer you to reship an exchange product of equivalent value.

Otherwise, a voucher will be credited to your customer account within 48 hours of receipt of your package. It will correspond to the amount of the returned products. If you have chosen to be reimbursed, it will be made by credit card within 15 days of your return.

In the case of the issuance of a voucher, you can request the cancellation of it and its refund:
- By simple mail (however, for more security, we advise you to send a letter with acknowledgment of receipt) to the following address:
Address: Sellerie Marceau
7 bis rue du petit château
91410 Roinville sous Dourdan
France

Your check will be sent to you within 15 days of your request.

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